Shipping Policy

Last Updated: July 2026

Thank you for shopping with Solefy. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 2–5 business days after payment has been received and verified.

Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may take slightly longer.

Shipping Times

Estimated delivery times are:

• United States: 7–15 business days
• Canada: 8–18 business days
• International: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping may take longer due to customs, weather, holidays, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow 2–5 business days for tracking information to update.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. Solefy is not responsible for packages that cannot be delivered due to incorrect or incomplete address information.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us at solefysupport@gmail.com. We will work with the shipping carrier to help resolve the issue.

Damaged Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with:

• Your order number
• Photos of the product and packaging
• A description of the issue

We will review your request and provide an appropriate resolution.

Contact Us

If you have any questions about shipping, please contact us:

Email: solefysupport@gmail.com